Notice of Non-discrimination

The Hospitals of Providence Horizon City (“THOP-HC”) complies with applicable civil rights laws and does not discriminate, exclude, or otherwise treat individuals differently on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

Notice of Program Accessibility

THOP-HC and all of its programs and activities are accessible to and useable by disabled persons, including persons who are deaf, hard of hearing, or blind, or who have other sensory impairments.  THOP-HC provides free auxiliary aids and services to people with disabilities to access THOP-HC and to communicate effectively with THOP-HC, such as:

  • Accessible parking designated specifically for disabled persons.
  • Accessible offices, meeting rooms, bathrooms, public waiting areas, cafeteria, patient treatment areas, including examining rooms and patient wards.
  • A full range of assistive and communication aids including, but not limited to:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)

THOP-HC provides free language assistance to people with limited English proficiency or whose primary language is not English to access THOP-HC and to communicate effectively with THOP-HC. 

If you require any of these auxiliary aids or services listed above please let the receptionist or your nurse know.

Questions or Grievance Procedure

In case of additional questions or need for these services or if you believe THOP-HC has failed to provide these services or discriminated in another way, you may contact or you may file a grievance with:

Contact Person/ Coordinator:   Hospital Compliance Officer
Telephone Number: 1-866-271-1033
Texas State Relay: 7-1-1 or 1-800-735-2989

Additionally, THOP-HC may provide assistance to you with filing a grievance.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically, or by mail or phone at:

Electronically: OCR Portal, https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

Telephone Number:  800-868-1019
800-537-7697 (TDD)

Address:  U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Español (Spanish) – ATENCIÓN: Si usted habla español, su centro THOP-HC ofrece, sin cargo, servicios de asistencia en idiomas a pedido.

Tiếng Việt (Vietnamese) –CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụhỗtrợngôn ngữmiễn phí dành cho bạn khi có yêu cầu tại cơ  sởTHOP-HCcủa bạn.

繁體中文 (Chinese) – 注意：如果您講中文，只要您向所在的THOP-HC機構提出要求，即可免費獲得語言援助服務。

한국어(Korean)-주의: 귀하가한국어를사용하실경우, 언어지원서비스는요청에따라귀하의THOP-HC 시설에서무료이용이가능합니다.

العربية (Arabic)– ﻣﻠﺤﻮظﺔ:إذا ﻛﻨﺖ ﺗﺘﺤﺪث اﻟﻠﻐﺔ العربية ﻓﺈن ﺧﺪﻣﺎت اﻟﻤﺴﺎﻋﺪة اﻟﻠﻐﻮﯾﺔالمجانية تتوافر لك حسب طلبك لدى منشأة THOP-HCالتي تتعامل معها.

اردو(Urdu) – نوٹ کریں: اگر آپ اردو بولتے ہیں تو زبان کی معاونتکی خدمات آپ کی  THOP-HC سہولت میں درخواست کرنے پر آپ کے لئے مفت دستیاب ہیں۔ کال کریں۔

Tagalog (Tagalog – Filipino)- ABISO: Kung ang wika mo ay Tagalog/ Pilipino, maaari kang humingi ng libreng  tulong at serbisyo ng pananalita mula sa opisina ng THOP-HC.

Français (French)– ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement sur demande auprès de votre centre THOP-HC. 

हिंदी(Hindi) – ध्यानदें: यदिआपहिंदीबोलतेहैंतोभाषासहायतासेवाएंआपकीTHOP-HCसुविधामेंअनुरोधकरनेपरआपकेलिएमुफ्तउपलब्धहैं।

فارسى ( Farsi) – توجه: اگر به زبان فارسی صحبت می کنید، خدمات کمک زبانی، به صورت رایگان و بر مبنای درخواست ازمركزHCTHOP- تان ، در دسترس شما هستند

Deutsch (German) – ACHTUNG: Falls Sie Deutsch sprechen, stehen Ihnen bei Ihrer THOP-HC Einrichtung auf Nachfrage kostenlose sprachliche Hilfsdienstleistungen zur Verfügung.

ગુજરાતી(Gujarati) –ધ્યાન આપો: જો તમારી ભાષા ગુજરાતી હોય તો તમારા THOP-HCસુવિધા ખાતે તમારી વિનંતિ થી તમારા માટે નિ:શુલ્ક ભાષા સહાય સેવાઓઉપલબ્ધ છે.

Русский (Russian) –ВНИМАНИЕ: Есливыговоритенарусскомязыке,товTHOP-HC вамдоступныбесплатныеуслугиперевода.

日本語(Japanese) – 注意事項：日本語を話される場合、無料の言語支援サービスをご利用いただけます。ご利用のTHOP-HC施設にてこのサービスを希望する旨お申し出ください。

ພາສາລາວ(Lao) – ໂປດຊາບ: ຖ້າວ່າທ່ານເວົ້າຄຳລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ຕາມຄໍາຮ້ອງຂໍຢູ່ສະຖານທີ່THOP-HCຂອງທ່ານ.